Veterinary Wellbeing Wisdom Tiny Bites - Smoothing a Sharp Tongue

Do you have a team member with a sharp tongue?

Some people don’t understand the power of words to inflict damage so they don’t watch what they say to others.

At your next team meeting, suggest to everyone that if someone hurts their feelings, pretend not to have heard them and calmly ask them to repeat what they just said.

The hurtful words probably won’t be repeated – the culprit will clam up. And if the culprit does repeat herself, it’s an opportunity to coach her on how to be supportive, not snarky, with her co-workers.

Want more? Click here for a free audio course, "Happiness is an Inside Job"