Veterinary Wellbeing Wisdom Tiny Bites - Dealing With a Difficult Client

Got a client coming in today that you dread seeing? Maybe they’re difficult, or maybe they’re a close-talker, or maybe they just don’t know when it’s time to leave?

When you know you have to spend time with someone you don’t love spending time with, try this – make up a story about why they are the way they are. Make it a tale of woe, like something bad happened to them in childhood that caused them to be how they are.

Convince yourself that the story is true, because when you do, you’ll feel love and compassion for them instead of irritation or dread.

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